Terms & Conditions

These Terms & Conditions apply to sales in the United Kingdom only. Enquiries from outside the UK should be directed to our sales order line +44 (0)1273 720692 or our email address info@denes.com.

1. PAYMENT

We accept payment by Visa, MasterCard, Delta and Maestro (formerly Switch). All prices include vat, which is charged at the prevailing rate.

2. DELIVERIES

All goods are delivered by our nominated carrier under our standard service agreement within 3-5 working days (i.e. excluding weekends and public holidays) from despatch of your order. Orders will be processed on the day they are received and the goods despatched the following day.

3. POSTAGE & PACKING

Postage & packing is free on orders of £40 or more except in the postcode areas listed below, where deliveries may attract a premium. Our charge on orders including food that are less than £40 in value is £4.99. For orders less than £40 including medicines/supplements only, the charge is £1.50.

For deliveries in postcode areas AB BT DD FK HS IM IV KA KW KY PA PH ZE and the Isle of Wight, please contact us on our sales order line 01273 720692 or at info@denes.com.

4. LOSS OR DAMAGE

If goods are not delivered within 5 working days of despatch please contact us on our sales order line 01273 720692 or at info@denes.com. We will investigate immediately and should it be necessary, replace the goods. If goods are delivered damaged, or incomplete, please report this to us immediately as above. We will arrange for replacements to be delivered and any damaged goods collected.

5. Cancellation

Should you wish to cancel your order after the receipt of goods, you must do so within 7 working days of receipt. Subject to the return of the goods, both unopened and undamaged, a refund will be issued less any p&p charge, which may have been levied and is non refundable.

6. Complaints

Complaints regarding goods delivered or the service provided should be notified to us in writing, within 7 working days of receipt. We will acknowledge your complaint within 3 working days and, after investigation, respond fully in writing as quickly as possible.